Frequently Asked Questions regarding shipping, payments and orders.
Shipping
What Shipping Methods Are Available?
Canada Post, UPS, FedEx, and DHL.
Please note our carriers (except Canada Post) do not deliver to PO Boxes.
We offer flat rate of $4.99 for BC and $9.99 for all other provinces within Canada and if your order is 85$ or more before tax and other charges then it will be free delivery. For some areas exceptions may apply where carrier do not offer services. In those cases there are always other reasonable options available for delivery at checkout.
For countries other then Canada, the rates and estimated number of days for delivery will be available at checkout.
Do You Ship Internationally?
We ship packages to Canada, USA, Australia, New Zealand and Germany.
How Long Will it Take to Get My Package?
Packages are usually shipped the same day. Delivery times will vary depending on how and where it's being shipped to. It could take as little as 2 days or more than a week.
Payments
What Payment Methods Are Accepted?
We accept Visa, Visa Debit and Mastercard. Another option is to E-transfer to this email address: info@shopritesmokeshop.ca
Is Buying Online Safe?
Yes. Our website has security encryption to protect all credit card information and transactions. In addition, we will not share or sell any personal information with any third-parties.
Is Buying Online Safe?
Yes. Our website has security encryption to protect all credit card information and transactions. In addition, we will not share or sell any personal information with any third-parties.
Orders & Returns
How Do I Place an Order?
Browse to find the products you'd like purchase, then choose any options if available, and click the 'Add to Cart' button. Then you may go to the checkout page, enter your information and click the 'Place Order' button. Once completed, we will receive your order and send it to the specified address.
How Do I Cancel or Change My Order?
If you would like to cancel or change your order, you may send an email to info@shopritesmokeshop.ca and include your order number along with your name and email address. Then tell us any questions or issues you may have and we'll reply as quickly as possible.
Do I Need an Account to Place an Order?
No, You may checkout as a guest,
How Do I Track My Order?
Once your order has been shipped, we will email you the tracking number so that you will be able to see the progress of delivery.
How Can I Return a Product?
If you received your order and it was damaged or something wrong with it, please email us at info@shopritesmokeshop.ca along with your order number, name and email address, telling us why you would like to return it. We will then provide you with any necessary instructions.
